Guarantee

Pixel + torch jewelry is made by hand. Thus occasionally there will be small signs of imperfection ensuring you that these are indeed handcrafted and individually made. I take great pride in the quality of my work so if there is a flaw or breakage despite reasonable care, I am more than happy to repair (if possible) any jewelry that was made by me within 1 year of purchase.

Custom Orders

Sometime the item you see in my shop has been sold and you want something similar made custom for you. Please contact me and we can discuss it further. Custom orders require a non-refundable 50 % deposit for me to begin the work.

Sales Tax

Utah residents will be subject to current sales tax. For international taxes/VAT and customs charges, see international shipping below.

Sizing

If you are uncertain about your size, I urge you to visit me or a jeweler where you live to make sure you order the correct size. Since most of my jewelry is one-of-a-kind and many set with stones, I can not resize items and keep the integrity and quality of the piece. Beware that wider band rings often require you to go up a half size or more. When sizing, try on a ring in similar width to the one you're considering.

Care

My pieces are made with sterling silver and or copper. Both will tarnish naturally over time. Your individual body chemistry can also cause jewelry to tarnish quicker than others. I include a small square to polish your items with each order so you can bring back the polish to your piece. There are also other polishing methods available, a good polishing cloth can do wonders and is safe to use. Please be cautions only to use materials that will not damage your piece. Taking your jewelry off before getting dirty, working out, showering, swimming, etc., and storing it properly is a good way to prolong the use before the piece tarnishes. If you're having trouble bringing the piece back to it's original state, you can ship it back to me at your cost and for a small fee for my time, I'd be happy to shine it up for you. Please contact me prior to shipping me anything to polish so we can discuss details first.

Shipping

All items arrive beautifully packaged in a gift box with our pixel + torch logo

Note that we cannot be responsible for delivery times once your item(s) have shipped due to unforeseen events that may delay parcel carriers. The shipping times stated below are estimates given by the carriers.

Domestic mail

Priority 2-3 days $8 flat rate

International mail

*Due to a variety of custom fees and taxes in different countries, all such fees are the responsibility of the customer. It is currently not possible to charge VAT or other fees through our shop and by purchasing items that will be shipped internationally, you accept the charges, fees and taxes that your individual country may add to this product.  Please contact your local customs/tax office for information on such fees in your country. 

International priority $25 flat rate (arrives in 6-12 business days)

Returns

If for any reason you're not delighted with your purchase, you can return item within 14 days of purchase for a full refund as long as the piece is in original condition and packaging. You are always free to return an item that doesn't fit you within 30 days for a credit towards another item in my shop. (shipping charges paid by customer).

Please contact me prior to returning an item so we can discuss the details. There are no refunds for custom-made pieces. Please return your pieces in it's original packaging to

pixel + torch c/o Johanna Kirk

4125 S. Mt Olympus Way

Salt Lake City, Ut 84124

We recommend using delivery confirmation and insurance when mailing back to us.